NARWAL Freo Mate Robot Vacuum and Mop Comb, Washing & Drying, Dirt Sense Ultra Clean, Auto Add Cleaner, LCD Display, Smart Swing, Arcuate-Route, WiFi, APP Control, White

I got this back in December of 2022, so I've almost had it for a year now. I'm really happy with it.Ok, it can only clean where it can reach. I do have some places I have to clean myself (if I want to) because I don't have enough space between the wall and it for the vacuum to go in, but that's my fault for placing things in the way.As for the places it can reach, it's amazing!My floors are always clean and I'm not stressing about people eating away from the table and about bugs because of others being messy.I have mostly wood floors with an area rug and a few rugs in a bathroom and in my room.For the area rug in the living room, that's a real rug, so it has no issues going over it and vacuums just fine. It switches to vacuum only mode and doesn't wet my carpet. I do have to empty the dust bin once in a while (whenever I remember...) but that's OK.My bathroom rugs are a different story. They're light and they bunch up when the bathroom door opens, and sometimes the vacuum can go over them no issues and sometimes it gets stuck. That's the rug issue mainly, so I just move the rug out of the way now.My nephews are AWFUL about cables and keep leaving their headphone cables on the floor. I come back to find the vacuum stopped because it got tangled up in those. It can avoid some things, but not always cables, so I've gotten in the habit of blocking the path to the area where they always have cables lying around and haven't had those issues.I have replaced the mopping pads once since they started to get shredded. With my use case, I think I can last 6ish months on the pads, but I was mopping daily. Now I've cut back to like twice a week for mopping, so I'll have to see how long the pads last with that. Twice a week may be overkill, especially since I'm vacuuming when I'm not vacuuming and mopping but I like walking bare foot and I hate stepping on things, so that's how often I make it clean. I'm not doing it myself, so why not? I do have to remember to open my room door when I hear it coming by or it'll skip me, but I'm ok with a few skips since I'm not making messes like the family members, plus since it mapped my home and I told it what each room is, I can just send it to mop or vacuum or do both in my room or the kitchen or whatever whenever I want to...and I do!Setting this up was so easy. I put the pieces together and it went around scanning my house. It didn't go around each corner, it just went in the rooms and scanned. I was amazed at how fast the whole house was mapped. Coming from the Roomba i3, this was amazing.Things I wish it had are the self emptying of the vacuum. I could have gotten another robot vacuum (DreameBot L10S Ultra) that had the same oscillating mop pads but also had the dust bin self emptying feature, but I saw the places it could have issues and decided against it. The dreamebot fills up a reservoir in the actual robot with water that wets the mop pads and people were talking about having to use a straw to suck out a clog to get it working??? I kept up with their progress and some had issues later down the line, some not. I decided not to take that risk just to have an auto empty bin,, especially since I dont have pets. The Narwal Freo on the other hand has the water go down into the base, the robot cleans the mopping pads and uses the wet mop pads to clean the floor. It comes back when the pads need more water (I can do by room or by a certain square footage) As I have wood floors, i don't want the floors sopping wet. I've walked behind the vacuum and it didn't leave it too wet for my wood floors.I like that I can tell it which room to do in what order and it does it exactly as I say. The app tells me where the robot is IN REAL TIME so if I need to know where it is, I just look at the map and I can find it.They finally have the Automatic Drainage System. I did want to get it on amazon, but they don't have it, so I just ordered it from their website as it's on sale. As it is right now, I only have to empty the dirty water and fill up the clean water once a week. The dirty water tank gets smelly if I leave it too long, so I do clean it out as well. You can't smell it until you're emptying the tanks. With the emptying system, I'm not going to have to deal with that any more. Man I'm looking lazy right now... I'm not, I swear... hahaThe robot is going strong and working for me. I make adjustments to not leave cables on the floor and to pick up small toys so they don't get caught in the vacuum. My Coredy is making weird noises in the bristle spinning area and I've used the Narwal much longer without that issue. My Roomb i3 has the self emptying bin, but I can't say how many times it hasn't been able to finish a job because of some random error and not having anything stuck in it or having dirty sensors. Now, don't get me wrong, it works still, but I've put it to clean my basement now since I got tired of seeing it and hearing it go over the vents so loudly. My Narwal freo is so quiet that I usually don't know it's running. My sister was here one night and she almost jumped out of her skin because it snuck up on her. It's not silent, but it's quiet. It moves and makes some noise, but it's quiet. Makes the least amount of noise of all my vacuums. I turned off the stair sensor in settings so it can climb over carpets. The wheels raise up and it just goes, haha. I just make sure not to leave my outside and garage doors open when it's running. Those are only open when we have parties anyway.I am glad I took the big leap of faith and got this. Now it's on sale for less than I got it on Black Friday last year, but the headaches avoided by having it earlier more than make up for me missing out on saving. I would have blown a fuse with the mess my family makes and didn't clean up without this thing.The cleaning solution is a bit on the pricy side, but my floors are clean.Overall, I'm really really happy with this even nearly a year later. I'm glad I didn't get the DreameBot L10S Ultra, especially now that I'm not going to have to change any water.Update: 11/21/2024 I've had the water exchange system for a while now, and it's so great not having to change the water out! I tapped into the drain pipe in my laundry room sink. It gives a max height the drain can be, and I decided to just go with that. Got some epoxy and drilled a hole, stuck the tube in and sealed it up. So far, I haven't had issues.The clean water...I had to go to home depot for an adapter as my pipes used smaller connectors. I found one and it worked out for me. I can hear whenever it's getting clean water and draining the dirty water when it washes the mops. It's not super loud, but it's audible. Now I only have to clean the mop cleaning agitation tray once in a while and dump out the dirt from the vacuum bin. Do make sure to clean that as it can and will get clogged and start to leak. I found that out after not cleaning it for over a year...yuck. But now I'm better at checking it and cleaning it. It's easy anyway, just take it out and give it a clean then put it back together and back in. The dirt in there can be whatever the mop comes across that's too big to suck up I'm assuming. It takes a while to get dirty, but it does. I'm still not great about checking it regularly, but if you see water on the floor, you have a clog in the tray and it needs a clean. I haven't had the tube get clogged yet. It has a filter and a lot of stops before any particles get dragged up into the tube. It has been a set it and forget it type of robot that I sometimes forget to empty the bin or clean the tray. I am still in love with it.

I have really bad OCD about my floors being clean. I used to spend an hour every day cleaning just 400 sqr ft of laminate and tile floor by hand (cleaning multiple times a day).Now, I just let this guy clean 1 or 2 times a day and that's it. It really is that good! I can't image any other robot being able to clean as well as this does.We get a lot of oil strains from food, oil stains from my gf's 18,000 lotions and creams, you name it, and I was really skeptical this would actual clean them given it does not dry the floors after. But it really works well. By default, it will go back and clean it's pads after every 108 sqr ft, but you can set it lower or higher, or after every room. I had surgery and was unable to clean the floors for a week. After the first pass in the kitchen, it had the typical smeared greasy water look on the floor, it went back, cleaned it's pads, and after the second pass, the floor was as almost as clean as I could get it by hand, after a full week of grease stains. The only things it did not get were caked on stains, which is to be expected, it doesn't have a scraper function (yet).After using it for a few days now, the floors ARE as clean as if I cleaned it by hand.If you have OCD about your floors being clean, this robot is for you. Don't waste your time or money on robots that can't clean their own pads. They will cross contamination once they get dirty and they you have to clean the pads yourself and dry them. When this robot is done, it will go back to the base station, wash it's pads, and then dry them, and it really does dry them. It does take a few hours to dry, but it's pretty quiet.The entire robot is very quiet. I could be on a zoom meeting with it running and it would be fine.The cons I will mention are as follows:- The suction power leaves room to be desired. They claim 3000pa is only 2% worse than 4000pa, I disagree. My Mova Robot Vacuum with 4000pa leaves noticeable lines in the fully carpeted areas of our apartment showing it's clean. This does not, and leaves stuff behind on our low pile rug in our dining room which is on the laminate floors. It works great on hard surfaces though.- Can not clean fully carpeted areas without dragging it's mops all over, then going back to clean the mops that it didn't even using on the carpet before doing maybe 1/5 of the room, will waste tons of cleaning solution for nothing.- Does not empty the trash automatically- Runs through the water very fast. For about 400 sqr ft, it uses more than half a tank. So I need to refill it after every use. One youtube review said you can empty and refill it once a month, I don't know what he was smoking, because it is an after every use thing. If you have a really big floor, this could be a problem.- The cleaning solution is proprietary, and not cheap. It is a decent sized bottle, we'll see how long it lasts.That's about it. I thought this would replace my Mova, but it is not quiet there yet. Maybe the next version they release will really be an all in one. The vacuum is great for hard surfaced floors, it just doesn't clean carpet that well. I will be keeping my MOVA for the fully carpeted area because it does an excellent job.If your like me, and have OCD about your hard surface floors being clean, this is the robot for you. It really does replace a human, assuming you don't splash food everywhere and leave it for days to cake onto the floors.Update: It's been around 2 years now, and it's still running great with no issues. If you notice the mops not cleaning well, you either need to clean the tray out that the mops wash on, (the holes get plugged with lint so it can't clean the mops well) or replace the cleaning solution. I just replaced the mops for the first time after 1 years and 8 months because it finally started coming apart. For me, running it twice a day, the cleaning solution lasts about 6 months, but I have to replace it with one third of the bottle still left because it seems like it's not enough weight to force the correct amount of cleaning solution out and instead of consistent wet floor, I end up with a lot of beads of water (as it's grease trying to bond to water molecules, which from science class, we all know they can't). The cleaning solution is a big part in why this works so well (it creates the chemical bond to the grease to lift and stick it to the pads). The replacement parts and solution kit feels like a gouge at $200. But it is one to one and a half years worth of supplies, and for the time it saves me, or money I would spend hiring a house cleaner, I think it's really quite cheap. It just annoys me when companies charge a 2000 percent markup over cost, just because they can.

I would do 0 stars if it would allow me too. Very unreliable on vacuuming and moping; it misses sections even after remapping. This model doesn't self empty This is NOT a pet friendly vacuum like advertised, hair gets clogged in the rollers and you find gobs of hair randomly around the house. No matter if the bin is empty at the start of cleaning. The bin has a small capacity so you have to empty it daily with a pet friendly home. No notification for the dust bin being full or the water needing refilled before the next cleaning. Very inconvenient and disappointed in this vacuum. I would not recommend it to my worst enemy. Came home today to a mess everywhere because this vacuum didn't detect a pile of poop and went over it. It was from my Great Dane and a huge pile, not sure how it was not detected. Needless to say I had to manually mop the house 3 times and I am tempted to throw this vacuum/mop away. I wish I could return it but I am outside the return time frame.Update: I contacted Narwal which they have great customer service. They have offered to send me all the components that can be replaced because of the gross mess, however, are unwilling to replace the vacuum or honor how it is advertised. Fun fact, this vacuum doesn't have the capability to detect items on the ground to not suck them up so the above is falsely advertised. Beware of you but this vacuum don't allow the scheduled time to run if you are not home because you will come home with it stuck or a mess that I had to deal with.Currently, looking into a new vacuum mop combo with a different company that works properly with animal hair. This vacuum/mop is more of a hassle and headache than it is worth. Such a waste of money!!!